Archive for the ‘Customer Service’ Category
By now, you’ve been around enough to read a large amount of content for Drew Stevens. We want you to consider the power and momentum that he can help bring to your business model or organization. We invite you to view one of his new videos and see his “View from the Stands” about the “Doctor Biz” so you can Accelerate your patient volume with proper marketing techniques!
Drew Stevens is one of the world’s leading authorities on Sales Consulting, Business Development & Marketing Solutions. Drew is the author of the successful sales process books – Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Acceleration. To discover how Dr. Drew can assist your organization visit his marketing and sales consulting website – stevensconsultinggroup.com.
Popularity: 19% [?]
ShareWe see it a lot here at The Sales Corner. Including the “decision makers” making the decision to put an exorbitant amount of money into a product or service to gain little to no attention from that service or provider. In this example below, we show you a common type of approach;
“Mr. Customer, you can pay $15,000 dollars to get you in the top 3 on Google in less then 6 months!” Doesn’t that sound great?! Oh, and by the way, can and will also offer you; Internet Marketing, SEO Services, additional Search Engine Placements, Revenue Ad ideas, ways to sell products, and other things that will appear to help your online growth…. and if you want to gain access to that stuff, you’ll need to pony up another $15,000 or more to take advantage of those things!” If you’d like can start right away as long as you can provide them a Credit Card, AND SURELY WILL GUARANTEE you top placement on Google for your money, and their hard work, and you’ll become famous! Doesn’t that sound great Mr. Customer?”
Ho Hum, but we here at The Sales Corner say “Sorry Mr Customer; You’ve just been screwed out of a nice chunk of change!” Change that you could have used to buy a new desk, computer, programs, or hell, maybe you wanted a vacation with your family while you left the business to someone else!!
Why are you screwed though? Here’s how, and we think you’ll find this a bit intriguing;
1) ANYONE can search Google for anything.
When they do, some of YOU will have success on the top pages and some will not. However, it’s true that the top 5 links mostly get the clicks, it’s not always true that just because you are in the top 5 you’ll stay there there based on what those optimized search terms were. No, you’re in the top 5 because Google put you there based on how they ranked your popularity. (among other criteria….)
(This information alone to the right service provider is worth about $10,000 dollars in their price book, and I’ve just provided it for
free.)
So how popular are you today?
Where do you fit in?
Is your provider KEEPING you in that top 5 with “good ethics” and “dynamic ways” to keep you in the top listings?
Frankly our “Kid and Pre-Teen Research Team” can do better then some of the “experts” out there. WHY? It’s because they are creatively changing and remain dynamic.
You’ll stay on top of the Google game if you are dynamic, changing, and doing doing doing something that Google likes. Do you know all the secrets? NO, and let us tell you, neither do we, nor does the next service provider.
What The Sales Corner does know is how to keep you in front of your customers in your market. We help you build on your relationships and open NEW doors!
The perks of some of these things are becoming “famous” on Google, or having “the source” be you when a potential party is looking for your solution, service, or similar product etc…
We hope you take the time to consider this the next time you are seeking a service provider with a very large amount of overhead needed to do a job that any smart 3rd or 4th grader can do. Please be different; be smarter then those people. HELP YOURSELF LEARN and GROW and ACHIEVE and perhaps best of all SAVE YOUR MONEY! (Or give it to us, to help your ROI…..)
The Sales Corner Memberships;
http://www.thesalescorner.us/blog/sales-corner-marketing-seo-sales-membership-packages/
Popularity: 34% [?]
ShareMy name is Francis Walsh. I spend most of my time right here, typing words that get noticed. I know this is true because people come and ask me what I’m writing about and why.
“I like to think they are more interested in my words but they’re not.” “They are interested in what I talk about.”
Content is King
“No doubt about it, content IS king.”
Right now, our friends and colleagues are talking and writing too. The problem is much of what they’re doing online has nothing to do with me or you. They are interacting on a personal level with their friends and colleagues who keep them motivated. Motivation is the key to happiness. Happiness is motivated through interaction on a personal level.
“People are online looking for the answer to their next big question and they know where to go for their answer, but they don’t yet know who the answer is going to come from.”
Even you have questions that need to be answered. They may change as your day goes along or as the need for an answer arises. What we all hope to have when questioning the things we need to know more about, is a rapid response.
“We like to get a quick response.” “Don’t you?”
Content is the answer. Or better yet, “Content about your product has the answers about your product.” Your business can quantify an actual benefit from having more answers about your product online. “Not just on YOUR blog or website, but anywhere there is a forum of similar minded individuals or subjects to leave an answer behind. This is the PERFECT place to introduce your position and the benefits of your product.”
“You have to spread yourself around if you want to really begin to see the benefit of marketing to the online community.”
Rapid Response Initiative
“I like to think that I can answer a question from anyone online before they actually sign off from that session of computer use.”
If you begin to initiate a rapid response to each and every request for an answer that comes in from anywhere online, you will dramatically increase your bottom line by “I would say 15% to start.” “And it doesn’t matter how big your company is right now!”
Small companies therefore have to consider that a 15% increase to their offline business from online activity would be a great boost, and big companies can see that taking back or acquiring more market share is possible. “Even companies that think they already have a presence online.”
“Some businesses don’t know what they’re doing really, and have no idea of the commitment it takes to drive business from the online marketplace.”
Being prepared to respond to that user before he or she signs off the internet is how you can expect these kinds of results.
Matt Geier has the platform to push a company forward quickly. Not just a man with a plan, but a team with a dream. “The dream is about building equity from internet sources using content placement and rapid response initiatives that not only boost productivity of what already exists online, but generates its own business away from the one location certified to be The Product Source.”
The investment is sound. The people are experienced and motivated. More businesses are getting results that they cannot get from anyone else. Other companies run around with a product’s old content, putting one thing everywhere. “One little thing” (and then they pray.)
“I expect everything I do to be successful and it is.” “I expect that every company that I work with will see tremendous growth, and they do.” “I can only say that I know what The Sales Corner will do, and it will be well worth it if you put your business on a fast track with us.”
“I can say more but then I think I said enough already.”
Sincerely,
Francis Walsh
77375
Popularity: 54% [?]
ShareI’m excited to bring you this exclusive offer from The Sales Corner on
behalf of American Association of Inside Sales Professionals;
Are you an Inside Sales professional?
Maybe you’re in Management looking over a group of people?
Perhaps you are looking for some industry connections or similar
resources for Inside Sales improvement and overall learning?
Having spent many years as an Inside Sales Representative myself, I
strongly promote education and sales based training to improve a sales
persons techniques or sales tactics for the improvement of their
professionalism and business!
The Sales Corner has partnered with the AA-ISP to offer you a 10%
discount on your next membership registration!
Take advantage of this great offer by registering as an official member of The Sales Corner network!
 |
| Official Members List of The Sales Corner is 40 strong and counting! |
| Visit this group |
Popularity: 24% [?]
ShareSome days at The Sales Corner are like many others when we find ourselves hashing over the same issues that the last client had, or helping a new client grasp what they can do to help themselves be a better seller, be a better marketeer, or be an all around better business builder. We spend our time on the phone, helping educate people on what THEY can do to help themselves! Even if there is someone like TSC working in the background; even we agree that you need to do more more more!
Often enough, our clients struggle from similar things as each other like you’ll see below in this discussion with Joe.
(Remember Bob the engineer who wanted to grow his website sales??)
Joe is a lot like Bob in the way of thinking. Joe doesn’t realize that he’s out of scope when it comes to how his customers perceive his store, his website, his “mission.” Joes very good at blowing glass, but he lacks in his ability to inform the customers about his products in a way that encourages them to buy it because they want to, not because he’s asking them too!
Joe says to me “I try every time they call me to ask them for their purchase. The problem is, they all end up asking me questions, then hanging up the phone. I never see their orders. I don’t know what I can do. Can TSC help me?”
“Yes Joe, we can. I’m glad you’ve asked. TSC likes it when people reach out for help!”
I explained to Joe that I recently spoke to Bob who was having a similar problem. Bob’s problem was that he was trying to fix symptoms of his problems, without address the problems head on. Joe on one hand, faces a similar dilema of not being able to identify WHY he cannot get more traffic or better traffic which will generate conversions. On another hand, Joe is very honest about being able to communicate to his audience effectively.
I asked Joe to explain to me his definition of “effective marketing” and he proceeded to explain. “I’m a marketing major and I graduated from Standford with a degree in the subject. It’s what I’ve done for myself for the last 20 years and I’ve helped a lot of brands build up also. This was back in 1990. My problem is that in the last decade, it’s not that I haven’t kept up with what’s going on, but I’ve not been able to reform my education that I had to create a NEW and FRESH message. Marketing to people of the 80′s and 90′s was not like these “new age” people like you, Matt, and the people at The Sales Corner.”
“I agree with you Joe. Times have changed. One reason I started The Sales Corner was to help people build their business with NEW and FRESH ideas that would result in growth, and visibility to their market. Again, I can help you.”
Joe was very happy with our conversation and was ready to purchase services from The Sales Corner but became a little confused about what would suit him best with regard to what we could do. I explained that since we do a lot of things here at TSC to help people build and grow their business, that we can focus on the strengths he has, and we will focus on the weak parts to, and improve them both!
“Here Joe, you need to look at these as they have been designed to give you a ton of visibility with a broad movement directly for you!” Full Internet Marketing Packages
Realizing he was a Marketing Major, he knew what a good message looked like, and even admitted he could write one. He wasn’t feeling like he wanted to pay for something he could do already himself.
Then I asked; “So Joe, you have 20 hours a week to write 100 messages for your business, and then market each of those 100 message out to researched content valid mediums?”
Joe replied, “No, I don’t have the time to do that. I just said I could” “Well then, you’ve come to The Sales Corner to help you right?” Joe pondering the question, then with a heartfelt “Yes” he responds.
I helped Joe understand that nobody doubted his ability to communicate and market to his customers.
What Joe lacks, is the ability to get his message, in 50 different ways, all saying the same thing “buy Joe’s glass blown products off his website” and take the time to market each of those 50 messages out to 50 different places.
Until Joe worked with The Sales Corner, he didn’t realize that we could take his current message, and market it in his local area, and his surrounding area, choosing mediums and places that WOULD CREATE HIS RESULTS, rather then HOPING they would.
If you’d like to find out how we can help you! Take a look at our pre-composed Full Service packages, or, registered members, can contact us directly and ask for customized packages to encompass even better or bigger growth!
Full Service / Support Packages!
Popularity: 17% [?]
ShareDuring a recent analysis of a selling organization, I conducted a mystery-shopping excursion to determine the best practices and limitations of the sales group. What I found is common in most organizations.
How often do you listen to your voice mail? How often do you change it? How often do you obtain specificity in the message?
Voice mail services two purposes: 1) to enable your caller to leave a specific message for you and 2) for you to leave specificity on your return call. However individuals will not leave specifics if you do not disclaim how. For example during my mystery excursion the following message was left [name changed to protect the guilty] “Hello this is Rhonda please leave a message at the tone.” The last time I heard this was 15 years ago when voice mail was introduced.
Proper business voice mail should stipulate your name, the firm name, what you want your caller to do and the actions you will take upon receipt of the message. I tell callers to leave a brief message, the best telephone number and time to ring them and that I return their call in 90 minutes. Action is required otherwise your message becomes driftwood in a sea of eternity.
Your voice message must depict your professionalism, your ethics and your responsibility.
The second common selling issue is the identity of the firm when calling a main switchboard. During recent client analysis I ring up the reception area only to have been immediately placed on hold or immediately transferred to another party. Emergency responders take more time to diagnose my issue!
Reception is the first line of organizational identity. Rushing parties off the line, placing them on hold, using mechanistic approaches are methods that destroy prospective client interactions. 45% of every customer interaction involves some level of customer service. Do not allow prospective customers to judge a book by its cover, make a good first impression and treat ‘em right!
©2010. Drew Stevens PhD. All Rights Reserved.
There are seven secrets for selling effectiveness. Click here For a Free Report 7 Secrets to Selling Success
Drew Stevens is one of the world’s leading authorities on business development and customer satisfaction. Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness. To discover how Dr. Drew can assist your organization to increase their business development skills visit hime at www.stevensconsultinggroup.com
Popularity: 12% [?]
ShareThe other morning I stepped out onto the driveway to retrieve my morning paper when I saw a noticed attached to my front door. A local realtor had placed collateral materials on my door in the hope of gaining my business. The problem- no value, no trust and no relationship. Too many of you today are conducting the same rote methods of yesteryear and gaining no traction. Today’s competitive landscape requires three things for sellers:
1) A relationship
2) An expression of value
3) The requirement of YOU taking command of the action steps
Prospective clients are too busy and there is too much competition. Sellers and business professionals must create value with differentiation and a focus on the client. Do not leave selling in the hands of the client- if you want business you must make it happen.
Thought to Begin the Week – Are you sitting on your past or creating a new future – Anthony “Box” James
To gain a free 30 Minute Coaching Session or to request Secrets of Selling Success contact Dr. Drew today get the proper prescription for your success.
©2010. Drew J. Stevens Ph. D. All rights reserved.
Drew Stevens PhD is one of the world leading authorities on sales and customer service. Drew helps business to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness.
Popularity: 6% [?]
ShareOne of the biggest impediments to selling is abysmal customer service. Over 50% of every client interaction involves servicing the customer well. I am aghast how poor some selling representatives are. I was recently asked to call the Division Manager of a recognizable national insurance chain to deliver a keynote. I have called three times from the referral mentioning the initiating person and yet no return calls. While I understand busyness I do comprehend tomfoolery. Not returning calls, monitoring caller id, not sending thank you cards and confirming appointments are all methods that will ensure client attrition. If you want more business sometimes it is looking at the small stuff.
There are 7 for instant customer service email me today for a FREE tipsheet. And ask about our Free 30 Minutes “Sales Acceleration Coaching Clinic”.
©2009. Drew J. Stevens Ph. D. All rights reserved.
Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To gain a free 30 Minute Coaching Session or to request Secrets of Ultimate Business Success contact Dr. Drew today get the proper prescription for your success.
Popularity: 10% [?]
ShareI recently read an online blog post which was about the so called sales recession. It talked about how you can still sell, going through one, and how you can thrive even when others are not.
That said, over the course of 2009, I talked to a lot of business owners, value added resellers, partners, and even personal consultants. As many as there were going through actual “downs” in the recession, there were just as many company’s that had experienced “ups” and remained profitable and some even attained growth.
The experiences and opinions based around the recession were all different for whoever I talked to. I cannot think of any one conversation that was close to the next, or the last one. Even so, the topic was “sales recession.” Most of their success had to do with them actually getting out to find new ways to sell into a market that looked like it wasn’t buying. The truth in their success was that the market was still buying, but it was doing it in different ways then before.
“It doesn’t matter what happens to the economy — if you keep selling value, you’ll do just fine.” — Mark von Rosing and his post on April 6th 2009 – http://b2bsalesgroup.blogspot.com/2009/04/making-money-during-recession.html
Well, he’s right. I agree, because that’s what each and every one of The Sales Corner discussions did and also experienced profitability, and growth.
We were able to move people away from the idea that consumers were not buying. How? Because they didn’t change what they sold, they changed HOW they sold. In turn, adding value to their sales technique.
Adding and keeping value in your customer base is what will keep you thriving in times when others are struggling to make their mark. If you have a value add, it can only be competed with, not replaced. The best overall value will likely close deals. I’ve witnessed this time and time again.
When someone is buying, they are looking at, Price compared to Performance, ROI (Return on Investment), and Total Value of Solution. Those are your points that will often make or break a sale.
The Sales Corner supplies it’s members with new value every single day. If we are introducing new Marketing and Advertising for your product or business, or a daily Twitter tweet or Facebook post. Maybe it’s writing a review of your product or your book. Bringing better SEO to your website, or creating content for your blog to drive traffic. Even if it’s just you getting on our phone asking us a question, and walking away feeling like we helped you….those are all great values.
The recession has been the talk of the town since it started. Ask any sales department that grew during the recession, and they’ll probably tell you that a ‘recession’ is the perfect time to find new customers.”
For every five losers in 2009, one shining star emerged. The proof is in the communications had with other sales professionals in the fourth quarter of last year. “They had all made more money in 2009 than ever before.” Maybe that’s why they were still standing at the end of the year, unlike their counterparts who lost their jobs and maybe their business because of antiquated sales techniques and marketing management.
The Sales Corner has the experience to propel your business into the next generation. “That’s right, the NEXT generation.” We understand the marketplace and the consumer inside your store. Be it when the economy is good, or when it is bad, “Your business is our business.” We interact and engage the huge pool of prospective clients you are not reaching. We organize and deliver the interactions that lead to sales. We follow-up and resell to existing customers. “We understand that when one market is slumping, another is booming.” You are able to take advantage of these skills when others cannot or are unable to understand the reality of business. “Reality changes business, business does not change reality.”
Regards — TSC
Popularity: 3% [?]
Share
 |
The Sales Corner Tip of the Day
