Archive for the ‘Drew Stevens Consulting’ Category

There is an intense amount of competition in today’s economy. There is more noise than ever due to the proliferation of social networking. There are also more competitors. With many individuals giving up corporate America for entrepreneurship there are more hurdles to battle. The chronic problem for selling professionals is to differentiate from competitive forces.

Differentiation is the key to business development success. It helps build brand and create cache. Consumers make decisions for brand sake. With sellers consumers make decisions based upon perceived value. Such value recognition is based upon nuances such as; sales language, professional ethics, professional dress and most importantly client recognition. These items help distinguish the indispensible sales and marketing professional from the customary. Here are some tips to make you indispensable.

1.     Be the professional. Review your dress code and dress the part. We’re good clothing and have professional equipment that emulates your corporate stature.

2.     Be the service provider. Customer service is paramount for every selling professional. Return calls when you say you will. Always be the professional and always remember business exists because of the customer.

3.     Gratuity. Always be thankful for clients that have done business with you. Send thank you notes and other types of greetings to ensure you are always top of mind.

4.     Referrals. The only way to ensure your indispensability is by others understanding the value provided. Your brand is manifested by the referrals gleaned from your value.

5.     Culture. It is wonderful if you take all the ideas from this post and utilize them continuously. However, the organizations culture must be congruent.

6.     Relationship. The entire reason for doing business is to invest in relationships. Forget the facts and only worry about creating valuable relationships.

©2010. Drew J. Stevens Ph.D. All rights reserved.

Drew Stevens is one of the world’s leading authorities on <a href=”http://www.stevensconsultinggroup.com/”>Sales Consulting</a>, Business Development & <a href=”http://www.stevensconsultinggroup.com/”>Marketing Solutions</a>. Drew is the author of the successful sales process books – Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Acceleration. To discover how Dr. Drew can assist your organization visit his marketing and <a href=”http://www.stevensconsultinggroup.com/”>sales consulting</a> website – stevensconsultinggroup.com.

Popularity: 20% [?]

What do you see when you look in the mirror? This is not a trick question. Yes you see you. I am often amazed by the amount of individuals that own and operate businesses that constantly look in the mirror and only see themselves. The world of sales and marketing doesn’t operate from selfishness and conceit. Consumers today demand value and most importantly respect. Therefore several issues are most prevalent

1. Operate from the other side of the mirror. Stop thinking about yourself and your business and think from the customer perspective.
2. Provide value. Refrain from the folly of features speak from what is most imperative to the consumer.
3. Stop speaking. Start questioning. You discover more when you are not talking.
4. Stop the tactics. Operate from a strategic perspective and the driving force of your organization.
5. Engage the client. Seeing from the customer’s eyes means providing them abounding customer service.
6. Surprises. If you do not want any, mystery shop your own organization similar to a customer. Ensure service and support permeate the organization.

If you take just a few moments each day to envision issues from the client perspective you will create better returns and more revenues. Seeing things from the eyes of the customer alters perspective and initiates better value. What do you see when you stare into the mirror?

©2010. Drew Stevens PhD. All Rights Reserved.

Drew J. Stevens Ph.D. (Dr. Drew) is the author of Split Second Selling and the soon to be released Ultimate Business Bible and six other business books on sales, customer loyalty, self mastery and business development solutions. Drew helps organizations to dramatically accelerate revenue and outstrip the competition. He conducts over 40 international keynotes, seminars and workshops per year. Dr. Drew is the founder of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Acceleration. To discover how Dr. Drew can assist your organization visit his marketing and sales website or call 877-391-6821.

Popularity: 36% [?]

The odds of your business surviving five years are 50-50 according to David Birch, former head of a research firm specializing in studying small business data. (Isen 2007) There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.

Solo practitioners begin a business for two reasons; money and passion. Business professionals desire to take their passion and make money from it, and there is little harm in this. There is no better way to enjoy your time on earth than to do the thing that you enjoy.

However, with passion there is a need for focus. Presently with the cacophony of noise due to the Internet and social media resources, consumers are overwhelmed with messages. Consumers today require differentiation to denote whom to shop and whom to avoid. Unfortunately the Internet’s ubiquity hinders variety so that only option remaining the builds brand and business success is customer service.

Customer service is simply the organizational culture and processes that entrepreneurs create to ensure allure. Consumer decisions are driven by emotion. Service must be enculturated into the organizations so all staff become dependent on the client. This is an important construct; there is little difference from one retailer to the next or one restaurant to the next with one exception- customer service. When treated correctly, customers inform others of their experience helping to manifest the organizations brand and announce it to others. No marketing tactic in the IMC process is as cost effective as a word of mouth.

When customers believe and trust their vendor they tell others helping to create brand differentiation. Exemplars include Apple whose retail outlets are the busiest of any mall and Zappos.com whose unblemished customer service helps helped to brand to proliferate.

If there is little belief in customer service think again. According to both Dun and Bradstreet and the Small Business Administration, businesses with fewer than 20 employees have only a 37% chance of surviving four years. Customer service can provide the life raft of success if used correctly. In reviewing the success statistics, would you rather be a follower or a leader?

©2010. Drew Stevens PhD. All Rights Reserved.

Drew Stevens is one of the world’s leading authorities on business development and sales. Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness. To discover how Dr. Drew can assist your organization to increase their business development skills visit him at www.stevensconsultinggroup.com

Popularity: 39% [?]

What nonsense is that? You’re the one that conceptualized, designed, and built your business from the ground up. You’re the one that has 100% control over everything in your company; right? Or do you?

Do you build any of your “business model” on “what ifs” — because “what if” you lost a limb, an ear, a finger, an arm, a leg, or god forbid, your head? Could you continue to operate in whatever way you needed to without a hiccup in your service to clients, customers, and other business relationships?

“I doubt that I could continue operating at full capacity in the event of a catastrophic time.”

Knowing our own limits, only helps us understand yours. Were all different, but, similar. Business can be looked at in the same light;

Business models are at a core, the template for all business models. Having a different business then the next person only makes you “similar” in the fact of processes, and things to do to keep your business active and going. (finding new partners, getting new suppliers, having someone do collections, finding new customers, seeing into new markets, driving new sales etc..)

You’re business may not have the same struggles as mine, or Joe’s, or Bob’s but I can bet your “butt” that all three of our business’s will need help to stay going, either now, or in the future!

So if you’re reading this, then you may be like a lot of other people who ask us; “What can The Sales Corner help me with?”

This is our response, which simply put is EVERYTHING, “What do YOU NEED?”

Once you can establish the need or multiple needs that you have, it will be easy to find a way to fill the need using The Sales Corner.  In fact there are several ways we can fill your needs with the offering of full service membership packages to look out in ALL the areas you might be looking for help!

See a complete list of package offerings here;

http://www.thesalescorner.us/blog/sales-corner-marketing-seo-sales-membership-packages/

ADDITIONALLY I can offer you some “REAL INSIGHT” into others similar needs and how they were able to utilize The Sales Corner to address those needs;

Question 1

My computer is running slow; My internet sites take longer to load and I wish there was a way I could get someone to help me without having to worry about the expensive price of the local “Squad” or wait from “someone in another country” to call me back or fix my issue.

Answer 1

The Sales Corner is able to propose one of our Phone Service and Support membership packages which are designed as all inclusive to what was needed here for this client to get phone support for  “general technical help, and product application support.” As this client had issues and needed a resource to contact with the assurance they would get a timely, and well educated response!

Question 2

What do I need to keep active, and reach my customers/clients?
I already know how to write my own content, publish my own articles, and get out into the Social Media scene to grow myself;

Answer 2

The Sales Corner is able to propose one of our Quarterly Website/Blog membership packages which is all inclusive to what this client needed to get a Website Built, Integrated, and Managed after Install! We think it’s great even when you don’t know what you need to in order to have a medium to communicate yourself on. This gives them ability to communicate directly and privately to their own user base!

Question 3

How can I get into new Sales and Marketing areas with my current projects?
I don’t know anything about how to use a blog, where I should be online or offline, or how to reach new people because my “old” approach isn’t working anymore;

Answer 3

The Sales Corner is able to propose one of our Quarterly Internet Marketing / Sales membership packages which are designed as all inclusive to what this client needed to get their products, their face, and “their business” out to people who wanted to know about them! This will keep them there where they need to be, in front of people online and off!

Question 4

Some folks out there have their own sites on a free host, or a host that charges them a monthly or annual fee; That’s okay, but sometimes people don’t always know what to do in these cases or how to get to their files etc. How can The Sales Corner help me get a place to host or store my files for my website, my blog, or FTP access?

Answer 4

The Sales Corner is able to propose one of our Quarterly Website/Blog Hosting membership packages which are designed as inclusive to what this client needed for their files to be stored, accessed, and managed on a regular basis as they saw fit! Now they can upload/download and so can their users (With or Without a Blog if they like since this is “file storage”).

As you can see, The Sales Corner and our network of members have very good methods of helping you get more information for free, save your business money, get more all while you can walk away and feel confident to know that you’re business isn’t going to fall under, because you couldn’t afford our monthly fee, or that yearly cost to keep it going!

“The Sales Corner is always willing to listen and work with all of our members to accommodate their needs and wants and desires, after all you help us keep going as much as we help you; We simply supply the magic powder to mix it all together which is then what we give you which is tangible and something you can count on for your business needs!”

Matt G
The Sales Corner

“The Shaman says only the best leaders use help to their advantage.” The Sales Corner Probing Question of the Day:

“When you find yourself without an answer to a problem….” “Where do you go to find the answer?”

Popularity: 100% [?]

One of the biggest impediments to selling is abysmal customer service. Over 50% of every client interaction involves servicing the customer well. I am aghast how poor some selling representatives are.  I was recently asked to call the Division Manager of a recognizable national insurance chain to deliver a keynote. I have called three times from the referral mentioning the initiating person and yet no return calls. While I understand busyness I do comprehend tomfoolery. Not returning calls, monitoring caller id, not sending thank you cards and confirming appointments are all methods that will ensure client attrition. If you want more business sometimes it is looking at the small stuff.

There are 7 for instant customer service email me today for a FREE tipsheet. And ask about our Free 30 Minutes “Sales Acceleration Coaching Clinic”.

©2009. Drew J. Stevens Ph. D. All rights reserved.

Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To gain a free 30 Minute Coaching Session or to request Secrets of Ultimate Business Success contact Dr. Drew today get the proper prescription for your success.

Popularity: 12% [?]

Quote of the Day

“You look at any large organization and I mean the biggies, and they all started with a guy with an idea, doing it well.” Irvine Robbins

Thought of the Day

In order for a new idea to manifest three concepts are in play 1) risk, 2) removal from the comfort zone and 3) action. Inertia manifests and dampens creativity. Movement and moxie create innovation.

Best Practice

When you stare into the abyss you create fiction. If there is true desire and commitment now is the time to take action. Stop living in your past. Make those dreams become reality. Your idea, your creativity, your actions might be the next great idea to society.

©2009. Drew J. Stevens Ph. D. All rights reserved.

Drew Stevens PhD is one of the worlds leading experts in sales and sales skills. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. With over 25 years of sales experience and business leader, Dr. Drew has extensive experience in assisting both entrepreneurs and selling professionals to experience higher efficiency and effectiveness. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To gain a free 30 Minute Coaching Session contact Dr. Drew today get the proper prescription for your success.

Popularity: 2% [?]

Quote for the Day

Tomorrow is the most important thing in life. Comes into us at midnight very clean. It’s perfect when it arrives and puts itself in our hands. It hopes we’ve learned something from yesterday. – John Wayne

Thought for the Day

I was watching the news last evening and the first 12 minutes evoked nothing more than negative information. It’s as if there is not good news to report, nothing good in life. There are choices we make in life; those upon which we can reflect on the bad or the choice to reflect on the good and what is to come.

Actionable Item(s) for the Day

For some it has arguably been a poor year, full of frustration and negativity. There are 19 days remaining until Christmas and only 24 days remaining to the year. You have a choice of remembering the bad or planning a better future. Take the time during the remaining days, set some goals, and plan some opportunities to look forward to. Use the time proudly and positively and carry these thoughts into the new year.

If you want a quick method to eliminate your limiting beliefs send me an email and I will send you my one page tip sheet that helps to eradicate them. Or, email for a free 30 Minute Sales Acceleration One on One Coaching Program focused on three things to help eliminate limiting beliefs.

© 2009. Drew Stevens PhD. All Rights Reserved.

Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Customer Service and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To book Dr. Drew for a workshop or keynote or to obtain his Secrets of Ultimate Business Success email him today at www.drewstevensconsulting.com/contact

Popularity: 5% [?]

Quote of the Day

It’s hard to soar like an eagle when you’re surrounded by turkeys.

Rant of the Day

I am on my way out to an appointment when I trip over an unnoticed package- a plastic bag containing the Yellow Pages. Two things surprise me: 1) the complete arrogance and ignorance for rebuking green and 2) the ignorance of giving me something I do not want let alone need. This reminds me of how selling professionals operate. I am flabbergasted by the number of calls and emails I get based on the arrogance I need something. This is not marketing it is stupidity. Today’s customer does not want to be bombarded by bromide tactics. They would rather invest in an honest relationship who can provide value and substance.

Best Practice of the Day

Stop bombarding clients with wasteful emails and letters. Conduct some research that creates emotional appeal based on results they can obtain. When you invest in relationships you lay the foundation for success. When you bombard clients with senseless products you bury them in manure.

If you want a quick method to eliminate your limiting beliefs send me an email and I will send you my one page tip sheet that helps to eradicate them. Or, email for a free 30 Minute Sales Acceleration One on One Coaching Program focused on three things to help eliminate limiting beliefs.

© 2009. Drew Stevens PhD. All Rights Reserved.

Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Customer Service and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To book Dr. Drew for a workshop or keynote or to obtain his Secrets of Ultimate Business Success email him today at www.drewstevensconsulting.com/contact

Popularity: 12% [?]

Quote of the Day

“To keep a lamp burning we have to keep putting oil in it.” – Mother Theresa of Calcutta

Thought of the Day

The end of the year is just around the corner. I know of many that feel burned out by the recession and other issues. Now is not the time to stop and lament of the issues of the past but to build a new future. I remember my track coach saying to me after breaking a school record, “are you living on your past?” Futures are made from dreams not living in the past. Limiting beliefs will only consume you. It is time to make change and develop methods to not only end this year with accomplishment but to begin the New Year with making new memories.

Best Practice for Today

1. End your limiting beliefs, begin to use visualization and live a new future.
2. Develop some goals to have dreams to move towards.
3. Develop strategies that will assist you.
4. Build a support structure.
5. Train in self mastery
6. Keep busy, those that network and continue building do not have time to self destruct.
7. Keep learning, education is the key to success.

There are 12 techniques you can use daily to assist you sales efforts. If you seek a quick 12 step tip sheet for selling efficiency email me today. Register today for our Free 30 Minutes “Sales Acceleration Coaching Clinic”. Simply go to Free Coaching Clinic.

©2009. Drew J. Stevens Ph. D. All rights reserved.

Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To gain a free 30 Minute Coaching Session or to request Secrets of Ultimate Business Success contact Dr. Drew today get the proper prescription for your success.

Popularity: 2% [?]