Archive for the ‘Sales Content’ Category

During my workshops I frequently speak of the need for selling professionals to be prepared for every selling situation. With the lack of selling methodology and training amongst 92% of the selling population there are a number of gaffs during the sales day.

After a relaxing Independence Day weekend, I returned to several emails. One of the most striking included the following, “I realize that your company may be too big to have a need for our training materials, but I liked what I saw on your webpage and I thought it might be worth having a conversation.”

While I honor the selling representative for having the gumption to connect, their lack of knowledge for my firm is alarming. Worse yet, there exists the typical bromide of “what you can do for me approach”. Selling professionals must refrain from selling products and begin to realize the need to invest in and develop relationships. Consumers buy from those they know and trust and this begins with intellectual dialogue based on objectives and values.

If there is a desire to invest in a relationship then:

1. Conduct fundamental research on the company and establish need.
2. Get introduced to the economic buyer through a third party.
3. If a cold call is required, ensure the focus is on objectives and measurements of success.
4. Conduct research on the true economic buyer, blind messages to gatekeepers will only get lost.
5. Stop thinking of input; consider how your product or service will benefit the customer. Think of external value end the selfishness and focus on the prospective client.

Before you pick up the phone or key a letter:

• Know the customer.
• Know the industry.
• Know the competition.
• Know your value.
• Know your differentiation.
• Know your value proposition.
• Know your output.
• Know your decision maker.
• Know your time frame.

Customers are too busy and not inclined to have their time wasted on the folly of sales commission. The only methods of competitively selling today include differentiation, value and output. Anything less is simply a waste of the selling professionals time. How much do you know?

© 2010. Drew Stevens PhD. All rights reserved.

Drew Stevens is one of the world’s leading authorities on Sales Marketing & Business Development Solutions . Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Acceleration. To discover how Dr. Drew can assist your organization visit his marketing and sales website.

Popularity: 67% [?]

The odds of your business surviving five years are 50-50 according to David Birch, former head of a research firm specializing in studying small business data. (Isen 2007) There are many reasons why a business will fail. Much research is available to denote which factors are the most important, however, it appears that most business fail because they lack focus on the organization’s most vital asset – customers.

Solo practitioners begin a business for two reasons; money and passion. Business professionals desire to take their passion and make money from it, and there is little harm in this. There is no better way to enjoy your time on earth than to do the thing that you enjoy.

However, with passion there is a need for focus. Presently with the cacophony of noise due to the Internet and social media resources, consumers are overwhelmed with messages. Consumers today require differentiation to denote whom to shop and whom to avoid. Unfortunately the Internet’s ubiquity hinders variety so that only option remaining the builds brand and business success is customer service.

Customer service is simply the organizational culture and processes that entrepreneurs create to ensure allure. Consumer decisions are driven by emotion. Service must be enculturated into the organizations so all staff become dependent on the client. This is an important construct; there is little difference from one retailer to the next or one restaurant to the next with one exception- customer service. When treated correctly, customers inform others of their experience helping to manifest the organizations brand and announce it to others. No marketing tactic in the IMC process is as cost effective as a word of mouth.

When customers believe and trust their vendor they tell others helping to create brand differentiation. Exemplars include Apple whose retail outlets are the busiest of any mall and Zappos.com whose unblemished customer service helps helped to brand to proliferate.

If there is little belief in customer service think again. According to both Dun and Bradstreet and the Small Business Administration, businesses with fewer than 20 employees have only a 37% chance of surviving four years. Customer service can provide the life raft of success if used correctly. In reviewing the success statistics, would you rather be a follower or a leader?

©2010. Drew Stevens PhD. All Rights Reserved.

Drew Stevens is one of the world’s leading authorities on business development and sales. Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness. To discover how Dr. Drew can assist your organization to increase their business development skills visit him at www.stevensconsultinggroup.com

Popularity: 39% [?]

We see it a lot here at The Sales Corner. Including the “decision makers” making the decision to put an exorbitant amount of money into a product or service to gain little to no attention from that service or provider. In this example below, we show you a common type of approach;

“Mr. Customer, you can pay $15,000 dollars to get you in the top 3 on Google in less then 6 months!” Doesn’t that sound great?! Oh, and by the way, can and will also offer you; Internet Marketing, SEO Services, additional Search Engine Placements, Revenue Ad ideas, ways to sell products, and other things that will appear to help your online growth…. and if you want to gain access to that stuff, you’ll need to pony up another $15,000 or more to take advantage of those things!” If you’d like can start right away as long as you can provide them a Credit Card, AND SURELY WILL GUARANTEE you top placement on Google for your money, and their hard work, and you’ll become famous! Doesn’t that sound great Mr. Customer?”

Ho Hum, but we here at The Sales Corner say “Sorry Mr Customer; You’ve just been screwed out of a nice chunk of change!” Change that you could have used to buy a new desk, computer, programs, or hell, maybe you wanted a vacation with your family while you left the business to someone else!!

Why are you screwed though? Here’s how, and we think you’ll find this a bit intriguing;

1) ANYONE can search Google for anything.

When they do, some of YOU will have success on the top pages and some will not. However, it’s true that the top 5 links mostly get the clicks, it’s not always true that just because you are in the top 5 you’ll stay there there based on what those optimized search terms were. No, you’re in the top 5 because Google put you there based on how they ranked your popularity. (among other criteria….)

(This information alone to the right service provider is worth about $10,000 dollars in their price book, and I’ve just provided it for
free.)

So how popular are you today?
Where do you fit in?
Is your provider KEEPING you in that top 5 with “good ethics” and “dynamic ways” to keep you in the top listings?

Frankly our “Kid and Pre-Teen Research Team” can do better then some of the “experts” out there. WHY? It’s because they are creatively changing and remain dynamic.

You’ll stay on top of the Google game if you are dynamic, changing, and doing doing doing something that Google likes. Do you know all the secrets? NO, and let us tell you, neither do we, nor does the next service provider.

What The Sales Corner does know is how to keep you in front of your customers in your market. We help you build on your relationships and open NEW doors!

The perks of some of these things are becoming “famous” on Google, or having “the source” be you when a potential party is looking for your solution, service, or similar product etc…

We hope you take the time to consider this the next time you are seeking a service provider with a very large amount of overhead needed to do a job that any smart 3rd or 4th grader can do. Please be different; be smarter then those people. HELP YOURSELF LEARN and GROW and ACHIEVE and perhaps best of all SAVE YOUR MONEY! (Or give it to us, to help your ROI…..)

The Sales Corner Memberships;

http://www.thesalescorner.us/blog/sales-corner-marketing-seo-sales-membership-packages/

Popularity: 38% [?]

My name is Francis Walsh and I want to tell you what my baseline is. My baseline is where you are right now. “Where are you anyways?” I know where you want to be, but right now you’re here. “Where is here?”

Generating relationships online can be summed up in three, easy, steps. They are create, create, and interact with said create, create. It’s easy, but it’s not easy for everyone. Stop what you’re doing, Drop down to the consumer level, and Roll out the information that benefits the company in a positive way.

The intent of internet marketing is to connect with new users who through their normal every day travel of the internet, find information about you. If you increase the amount of information about you by 30% then you have more information about you from which new users are able to find your news.

The intent of internet sales is to generate revenue through the interaction of a company user and a consumer interacting via their computers. Without an increase of content a company user could go out and increase sales by thirty percent through interactions with new consumers. The company user is creating new content and interacting at the same time. Driving sales into the company to generate a 30% increase in sales is different than increasing the amount of content by 30%.

I could take the 30% to the next level and say a goal of receiving 30% growth on investment would, in banker’s terms, mean a return of $4000 on a $3000 investment. Each baseline is a little different and in the end, has a different result.

Consider each baseline as you enter into a new partnership where a provider will be doing the work for you. The best rests come from proper planning and a mutual understanding of the baseline and the goal.

Francis Walsh
77375

“A baseline is a line that is a base for measurement or for construction; What are you trying to construct for your Internet Marketing?”

Twitter
Facebook

Popularity: 58% [?]

What nonsense is that? You’re the one that conceptualized, designed, and built your business from the ground up. You’re the one that has 100% control over everything in your company; right? Or do you?

Do you build any of your “business model” on “what ifs” — because “what if” you lost a limb, an ear, a finger, an arm, a leg, or god forbid, your head? Could you continue to operate in whatever way you needed to without a hiccup in your service to clients, customers, and other business relationships?

“I doubt that I could continue operating at full capacity in the event of a catastrophic time.”

Knowing our own limits, only helps us understand yours. Were all different, but, similar. Business can be looked at in the same light;

Business models are at a core, the template for all business models. Having a different business then the next person only makes you “similar” in the fact of processes, and things to do to keep your business active and going. (finding new partners, getting new suppliers, having someone do collections, finding new customers, seeing into new markets, driving new sales etc..)

You’re business may not have the same struggles as mine, or Joe’s, or Bob’s but I can bet your “butt” that all three of our business’s will need help to stay going, either now, or in the future!

So if you’re reading this, then you may be like a lot of other people who ask us; “What can The Sales Corner help me with?”

This is our response, which simply put is EVERYTHING, “What do YOU NEED?”

Once you can establish the need or multiple needs that you have, it will be easy to find a way to fill the need using The Sales Corner.  In fact there are several ways we can fill your needs with the offering of full service membership packages to look out in ALL the areas you might be looking for help!

See a complete list of package offerings here;

http://www.thesalescorner.us/blog/sales-corner-marketing-seo-sales-membership-packages/

ADDITIONALLY I can offer you some “REAL INSIGHT” into others similar needs and how they were able to utilize The Sales Corner to address those needs;

Question 1

My computer is running slow; My internet sites take longer to load and I wish there was a way I could get someone to help me without having to worry about the expensive price of the local “Squad” or wait from “someone in another country” to call me back or fix my issue.

Answer 1

The Sales Corner is able to propose one of our Phone Service and Support membership packages which are designed as all inclusive to what was needed here for this client to get phone support for  “general technical help, and product application support.” As this client had issues and needed a resource to contact with the assurance they would get a timely, and well educated response!

Question 2

What do I need to keep active, and reach my customers/clients?
I already know how to write my own content, publish my own articles, and get out into the Social Media scene to grow myself;

Answer 2

The Sales Corner is able to propose one of our Quarterly Website/Blog membership packages which is all inclusive to what this client needed to get a Website Built, Integrated, and Managed after Install! We think it’s great even when you don’t know what you need to in order to have a medium to communicate yourself on. This gives them ability to communicate directly and privately to their own user base!

Question 3

How can I get into new Sales and Marketing areas with my current projects?
I don’t know anything about how to use a blog, where I should be online or offline, or how to reach new people because my “old” approach isn’t working anymore;

Answer 3

The Sales Corner is able to propose one of our Quarterly Internet Marketing / Sales membership packages which are designed as all inclusive to what this client needed to get their products, their face, and “their business” out to people who wanted to know about them! This will keep them there where they need to be, in front of people online and off!

Question 4

Some folks out there have their own sites on a free host, or a host that charges them a monthly or annual fee; That’s okay, but sometimes people don’t always know what to do in these cases or how to get to their files etc. How can The Sales Corner help me get a place to host or store my files for my website, my blog, or FTP access?

Answer 4

The Sales Corner is able to propose one of our Quarterly Website/Blog Hosting membership packages which are designed as inclusive to what this client needed for their files to be stored, accessed, and managed on a regular basis as they saw fit! Now they can upload/download and so can their users (With or Without a Blog if they like since this is “file storage”).

As you can see, The Sales Corner and our network of members have very good methods of helping you get more information for free, save your business money, get more all while you can walk away and feel confident to know that you’re business isn’t going to fall under, because you couldn’t afford our monthly fee, or that yearly cost to keep it going!

“The Sales Corner is always willing to listen and work with all of our members to accommodate their needs and wants and desires, after all you help us keep going as much as we help you; We simply supply the magic powder to mix it all together which is then what we give you which is tangible and something you can count on for your business needs!”

Matt G
The Sales Corner

“The Shaman says only the best leaders use help to their advantage.” The Sales Corner Probing Question of the Day:

“When you find yourself without an answer to a problem….” “Where do you go to find the answer?”

Popularity: 100% [?]

I’m excited to bring you this exclusive offer from The Sales Corner on
behalf of American Association of Inside Sales Professionals;

Are you an Inside Sales professional?
Maybe you’re in Management looking over a group of people?
Perhaps you are looking for some industry connections or similar
resources for Inside Sales improvement and overall learning?

Having spent many years as an Inside Sales Representative myself, I
strongly promote education and sales based training to improve a sales
persons techniques or sales tactics for the improvement of their
professionalism and business!

The Sales Corner has partnered with the AA-ISP to offer you a 10%
discount on your next membership registration!

Take advantage of this great offer by registering as an official member of The Sales Corner network!

Official Members List of The Sales Corner is 40 strong and counting! WHY JOIN?

Email:

Visit this group

Popularity: 28% [?]

Whatever happened to old-fashioned common courtesy? It appears that the proliferation and excuse of technology allow for too many excuses for busyness. Many will state that there is not enough time in a day to return calls and emails, however no one is that busy. Lethargy is no excuse.

It is impolite when individuals are unresponsive to telephone calls and emails. While some individuals do tend to get sidetracked there is something to be said for professional courtesy. Sellers that attempt to reach clients and prospective clients must take a stand. Simply state, “I know you are as busy as I however, after X voice messages and emails I am certain you received them. This is my last attempt to reach you so as not to be overly persistent and out of respect for our professional relationship. If you are interested please connect with me. ” This will enable sellers to maintain professionalism while attempting to receive some response.

Sellers do not become acrimonious or take the unresponsiveness personally. Simply state the message and move on. The world is too small to be angered each time this occurs and something imperative might be taking precedent. However, your time is valuable too!

©2010. Drew Stevens PhD. All Rights Reserved.

There are seven secrets for selling effectiveness. Click here For a Free Report

Drew Stevens is one of the world’s leading authorities on business development and marketing. Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness. To discover how Dr. Drew dramatically accelerate your business development and sales skills visit his sales and marketing website.

Popularity: 18% [?]

For over 27 years, I have worked with numerous organizations to improve their selling effectiveness. In the last several months stemming from the recessions, my phone rings frequently requesting help. At issue, the need to move more product as firms seeks higher margins during volatile times.

Contrary to popular opinion, sales managers and CEO’s do not need to increase goals, they need to increase communication and accountability with staff. There are two reasons why staff do not perform efficiently 1) poor employer and employee relationships and 2) unacceptable accountability.

First, sales managers today do not spend enough time in the field with representatives and do not take the time to create relationships with staff. A correlation exists between the relationship between employer/employee and the degree of satisfaction and morale at the job. Simply put, when employees are happy there is better work efficiency. Aiding this effort is the use of the MBWA principle (Management by Walking Around). Sitting in the office does little for relationships, knowing staff does. Invite staff for coffee, lunch or accompany them on account visits. Taking the time eliminates insubordination, tardiness and an array of other non work related excuses.

Second, accountability begins with developing metrics that staff understand and commit to. Qualitative and quantitative are the metrics used to evaluate staff. Determine those metrics by type and aligned with your sales process. Then create milestones so that individuals commit to dates and key performance measurements. Managers must meet with staff regularly to ensure progression. That requires constant communication and not waiting until performance time to review. Accountability also requires the emulation of the best practices of the best people and employing proper staff. Nothing else matters but measurements the denote account activity.

Goal revision does not alter behavior and poor business practices. Change the measurements and relationships and watch the alterations with observed behavior.

©2010. Drew Stevens PhD. All Rights Reserved.

There are seven secrets for selling effectiveness. Click here For a Free Report 7 Secrets to Selling Success

Drew Stevens is one of the world’s leading authorities on business development and marketing. Drew is the author of the successful sales process book Split Second Selling. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness. To discover how Dr. Drew dramatically accelerate your business development and sales skills visit his sales and marketing website.

Popularity: 16% [?]

Recently a friend of mine was conducting performance reviews for her staff. She has 16 direct reports and when finished all received a superlative review. With the completion of her paperwork and interviews she provided the reviews to her manager for sign off. Trouble began. Her manager indicated to her that she would need to revise all 16 reviews because no one could receive a superlative- it would hinder the firm’s bell curve. I am not making this up!

Performance is based on individual observed behavior as it correlates to both goals and organizational standards. Employees are then reviewed based on prior performance to these issues. Therefore individuals are honored for their efforts to conform to these standards. Bell curves kill morale and performance because they not only compare but reward non-performers with performers. Two issues here 1) If individuals cannot meet goals and standards they need to be terminated. Organizations are too busy attempting to make profits. Further when individuals do not perform there is either a management/employee relationship issue or a hiring issue. 2) To get individuals performing at optimum efficiency seek the best practices of the best people and communicate more. Too many reviews are too little too late. Reviews are not confidential year end documents but rather monthly communication vehicles that assist in providing direction for employees.

To determine best practices for employee performance reviews email me for a quick 10 step tip sheet.

©2010.  Drew J. Stevens Ph. D. All rights reserved.

Drew Stevens PhD works with organizations to dramatically accelerate revenue. Dr. Drew is the author of six books including Split Second Selling and the soon to be released Ultimate Business Bible. He is also the creator of the Sales Leadership Certificate one of only 14 programs in the United States offering an accredited degree in the profession of selling and has a top ranked podcast called Sales Fitness with Dr. Drew. To gain a free 30 Minute Coaching contact Dr. Drew today get the proper prescription for your success.

Popularity: 4% [?]